Refund policy

Return & Refund Policy

I want you to feel confident ordering from Aligned Skin Studio. If you have a question about a product before purchasing, please email alignedskinstudio@gmail.com.

Unopened products: You may request a return within 10 business days of delivery or studio pickup. Products must be unused, unopened, and in their original packaging. Sale items, samples, and Shopify store gift cards are final sale.

To request a return, email alignedskinstudio@gmail.com with your order number. Please wait for return instructions before mailing an item or bringing it to the studio. Items sent without an approved return request may not be accepted. Studio returns must be arranged in advance.

Approved mailed returns should be sent to:

Aligned Skin Studio
6905 HWY 95 STE 116A
Fruitland, ID 83619

For an ordinary return, you are responsible for purchasing a return shipping label and paying the return shipping cost. Original shipping charges are nonrefundable.

Opened products: Skincare products cannot be resold once opened, so I’m unable to accept returns or exchanges for products that have been opened or used. This includes products purchased in error or that did not work as you hoped.

Damaged, defective, or incorrect items: Please email alignedskinstudio@gmail.com within 10 business days of delivery or pickup. Include your order number and photos of the item and packaging. I’ll review the issue and arrange a replacement or refund, as appropriate. Please keep the item and packaging until you receive instructions. If a return is needed because I sent the wrong item or it arrived damaged or defective, I’ll cover the return shipping cost.

Unexpected reactions: If you experience an unexpected reaction, discontinue use and seek medical advice if needed. You’re welcome to contact me to review your routine, even when the product is not eligible for return.

Refunds: Once an eligible return is received and inspected, I’ll let you know whether the refund is approved. Approved refunds will be issued to the original payment method. If you paid with a Shopify store gift card, that portion of the refund will be returned to the gift card. Your bank or card provider may take additional time to post a refund. If you have not received it 15 business days after I confirm it was issued, please contact me.

Shopify store gift cards can be used toward products in this online shop. They cannot be used to book or pay for studio services.

Business days are Monday through Friday, excluding federal holidays. The 10-business-day period begins on the next business day after delivery or pickup.